Smash The Bottleneck Workshop

Smash the Bottleneck Workshop

Smash the Bottleneck – Streamlining Business Processes and People’s Productivity for Maximum Efficiency

From the smallest to the largest of businesses, being efficient in areas of administrative/job processes and the people involved at those process points is critical to maximizing productivity, profitability, customer satisfaction and your own personal sanity as the business owner or manager.

In this workshop we will cover just some of the following:

  • How to design efficient business processes and ensure you have the right people managing those processes
  • A quick method for defining where the bottlenecks are in your business
  • How to identify ‘waste’ in your business systems
  • How to then re-map for maximum efficiency
  • How to create standardised procedures fast
  • How to recruit the right person for the right job
  • Establishing position descriptions with corresponding performance measures that correlate to relevant processes
  • Taking employees from average to optimal performance
  • The role of Key Performance Indicators as it relates to people and processYou will receive:
  • Process table template
  • Performance matrix for rapid personnel improvement
  • Position description template
  • Ray’s two books: ‘Smash the Bottleneck’ and ‘The Business of People’About Ray HodgeRay specialises in streamlining efficiencies, primarily in the areas of process and people while helping business owners get their lives back. Whether it is taking business from chaos to order, assisting in next level growth and much in between, Ray is a proven OD and change management specialist, author and speaker in the trade services and construction sector and works nationally. To find out more about him, head to


When: Where:

Tuesday 9 July 2019
Duke of Brunswick Hotel
207 Gilbert Street, Adelaide SA 5000
$25 pp for NECA SA/NT, MPA SA and ASA members. $50 pp for non-members Finger food and drinks provided

Dietary Requirements: _________________________________

Attendees are limited to 45 so we would suggest booking now, as it is likely to be sold out.
Please return the registration form to NECA SA/NT before Friday 5 July 2019. For further information, please contact the NECA SA/NT office on (08) 8272 2966. Fax: (08) 8373 1528. Email:


09 Jul 2019


5:30 pm - 7:30 pm




Duke Of Brunswick
207 Gilbert Street, Adelaide
QR Code